Following the Covid crisis and its numerous confinements, customer needs have drastically evolved.
After having gone through these difficult moments, customers now feel the need to be reassured and listened to in order to consume.
In order to best respond to these new needs, it is imperative to renew one's customer approach.
A new holistic approach focused on THE customer is becoming an absolute priority.
Discover through this conference, the 4 pillars of a new customer experience in order to sell more despite an unfavorable context.